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2013 Global contact center survey results

Recurso elecrtrónico
MARC record
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005  20220912093656.0
008  140408s2013 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.13
24500‎$a‎2013 Global contact center survey results
260  ‎$a‎[S.l.]‎$b‎Deloitte‎$c‎2013
520  ‎$a‎This survey focused on contact center industry leaders¿ perspectives on both current and forward-looking topics across the dimensions of contact center strategy, operations, people, and technology. Specifically, insights were obtained on contact center hot topics such as growth projections, customer experience drivers, location considerations, multi-channel focus areas, and organizational alignment. The survey had nearly 300 responses representing over 560 contact centers and four continents. Survey respondents represented seven industries and included those with executive and/or operational responsibility for at least a portion of the contact center function within their respective organization.
650 4‎$0‎MAPA20080561543‎$a‎Call centers
650 4‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 1‎$0‎MAPA20080569815‎$a‎Organizaciones
650 1‎$0‎MAPA20080631925‎$a‎Nuevas tecnologías de la información
650 4‎$0‎MAPA20080606091‎$a‎Estrategia empresarial
650 4‎$0‎MAPA20080597870‎$a‎Organización interna
650 4‎$0‎MAPA20080550592‎$a‎Encuestas
651 1‎$0‎MAPA20080638337‎$a‎Estados Unidos
7102 ‎$0‎MAPA20080435868‎$a‎Deloitte
856  ‎$y‎MÁS INFORMACIÓN‎$u‎mailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A