Centro de Documentación de Fundación MAPFRE - Chatbots : where is the love?

Notes: Sumario: Chatbot' has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed. Just41% of UK insurers are using live chat functionality on their websites, with only around a quarter of these powered by a chatbot, according to Acord's annual Digital Customer Experience StudyRelated records: En: Insurance post. - London : Infopro Digital Insurance Information , 2016-2022. - 01/10/2018 Año 2018 Número 10 - octubre , p. 1-4Materia / lugar / evento: Innovación Robotización Mercado de seguros Empresas de seguros Nuevas tecnologías Inteligencia artificial Atención al cliente Other categories: 216

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