Centro de Documentación de Fundación MAPFRE - Chatbots : where is the love?

MAP20180030703

Chatbots : where is the love? / Jen Frost

Sumario: Chatbot' has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed. Just41% of UK insurers are using live chat functionality on their websites, with only around a quarter of these powered by a chatbot, according to Acord's annual Digital Customer Experience Study

En: Insurance post. - London : Infopro Digital Insurance Information , 2016-2022. - 01/10/2018 Año 2018 Número 10 - octubre , p. 1-4

1. Innovación . 2. Robotización . 3. Mercado de seguros . 4. Empresas de seguros . 5. Nuevas tecnologías . 6. Inteligencia artificial . 7. Atención al cliente . I. Title.