Chatbots : where is the love?

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<subTitle>: where is the love?</subTitle>
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<abstract displayLabel="Summary">Chatbot' has long-become an insurance industry buzzword, but penetration remains low and firms are still grappling with how to use early iterations of the technology. Elsewhere, some chatbot pilots have failed. Just41% of UK insurers are using live chat functionality on their websites, with only around a quarter of these powered by a chatbot, according to Acord's annual Digital Customer Experience Study</abstract>
<note type="statement of responsibility">Jen Frost</note>
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<publisher>London : Infopro Digital Insurance Information , 2016-2022</publisher>
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<text>01/10/2018 Año 2018 Número 10 - octubre , p. 1-4</text>
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