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MAP20200008545Best's Review. March 2020Brand builders: Gallagher's Chris Mead discusses effective branding strategies and harnessing the power of digital marketing / by Lori Chordas -- Beyond bias: diversity is good for business and essential for a long-term health of the insuranc industry / by Carly Burnham -- Power to the people: customer experience will continue to rule in 2020 / by Tony Kuczinski -- Clearing the air: opioid litigation is setting precedent for future diesel fuel lawsuits / by Bob Reville -- Find true North: three Northeastern US cities have been dominant forces of insurtech innovation / by Gates Ouimette -- Litigation uptick: D&O insurers are seeing an increase in securities class action lawsuits / by Rafael Rivera Jr. -- Building assets: European insurers are eyeing iliquid assets such as commercial real estate to boost investment returns / by Best Review Staff -- Transformation imperative: "change is inevitable", Maurice R. "Hank" Greenberg has been transforming insurance companies for neerly seven decades. Along the way, he also has transformed the global insurance industry / by Kate Smith ; Coming together: two Catholic fraternal benefit insurers joined forces to create a groundbreaking technology iniciative that they hope will bring back-office efficiencies and lower costs for their organizations / by Lori Chordas -- The choppy seas for change: Lloyd's sets sail on ambitious journey of transformation, reform / by Terrence Dopp -- Checking the answers: information technology security audits can insure an insurer's data is safe while avoiding reputationally damaging breaches and expensive regulatory fines / by Alex Beeler -- Stepping it up: life insurance / by Kate Smith -- Insurtech focus / by Lori Chordas -- Looking ahead: AM Best analyst explains how IFRS 17 will give a clearer view of insurer's financial after it is implemented in 2022 / by John Weber -- Top performers: captives : AM Best's Molineux says rated captives in Cayman, Bermuda and Barbados outpace the US commercial market / by Meg Green -- A tall tale / by Lori ChordasEn: Best's Review. - New Jersey : A.M. Best Company, 1976- = ISSN 1527-5914. - 17/03/2020 Volumen 121 Número 3 - marzo 2020 1. Greenberg, Maurice R.. 2. Mercado de seguros. 3. Marketing digital. 4. Diversificación empresarial. 5. Experiencia del cliente. 6. Insurtech. 7. Seguro D&O. 8. Litigios. 9. Activos inmobiliarios. 10. Retorno de la inversión. 11. Compañías cautivas. 12. Auditorías de seguros. 13. IFRS 17. 14. Estados Unidos. 15. Unión Europea.