Best's Review. March 2020

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<tableOfContents displayLabel="Contents">Brand builders: Gallagher's Chris Mead discusses effective branding strategies and harnessing the power of digital marketing / by Lori Chordas -- Beyond bias: diversity is good for business and essential for a long-term health of the insuranc industry / by Carly Burnham -- Power to the people: customer experience will continue to rule in 2020 / by Tony Kuczinski -- Clearing the air: opioid litigation is setting precedent for future diesel fuel lawsuits / by Bob Reville -- Find true North: three Northeastern US cities have been dominant forces of insurtech innovation / by Gates Ouimette -- Litigation uptick: D&O insurers are seeing an increase in securities class action lawsuits / by Rafael Rivera Jr. -- Building assets: European insurers are eyeing iliquid  assets such as commercial real estate to boost investment returns / by Best Review Staff -- Transformation imperative: "change is inevitable", Maurice R. "Hank" Greenberg has been transforming insurance companies for neerly seven decades. Along the way, he also has transformed the global insurance industry / by Kate Smith ; Coming together: two Catholic fraternal benefit insurers joined forces to create a groundbreaking technology iniciative that they hope will bring back-office efficiencies and lower costs for their organizations / by Lori Chordas -- The choppy seas for change: Lloyd's sets sail on ambitious journey of transformation, reform / by Terrence Dopp -- Checking the answers: information technology security audits can insure an insurer's data is safe while avoiding reputationally damaging breaches and expensive regulatory fines / by Alex Beeler -- Stepping it up: life insurance / by Kate Smith -- Insurtech focus / by Lori Chordas -- Looking ahead: AM Best analyst explains how IFRS 17 will give a clearer view of insurer's financial after it is implemented in 2022 / by John Weber -- Top performers: captives : AM Best's Molineux says rated captives in Cayman, Bermuda and Barbados outpace the US commercial market / by Meg Green -- A tall tale / by Lori Chordas</tableOfContents>
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