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COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond
Recurso electrónico / Electronic resource
MAP20200015703
COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond. — Paris [etc.] : Capgemini Research Institute, 2020
15 p.
Sumario: This research note, drawing on that consumer survey, explores the following key findings: digital payments; channel usage: digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty
1. COVID-19 ‌. 2. Pandemias ‌. 3. Servicios financieros ‌. 4. Comportamiento del consumidor ‌. 5. Recesión económica ‌. I. Capgemini Research Institute ‌.