COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

<?xml version="1.0" encoding="UTF-8"?><modsCollection xmlns="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-8.xsd">
<mods version="3.8">
<titleInfo>
<title>COVID-19 and the financial services consumer</title>
<subTitle>: supporting customers and driving engagement through the pandemic and beyond</subTitle>
</titleInfo>
<name type="corporate" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20200008163">
<namePart>Capgemini Research Institute</namePart>
<nameIdentifier>MAPA20200008163</nameIdentifier>
</name>
<typeOfResource>text</typeOfResource>
<originInfo>
<place>
<placeTerm type="code" authority="marccountry">fra</placeTerm>
</place>
<issuance>monographic</issuance>
<place>
<placeTerm type="text">Paris [etc.]</placeTerm>
</place>
<publisher>Capgemini Research Institute</publisher>
<dateIssued>2020</dateIssued>
</originInfo>
<language>
<languageTerm type="code" authority="iso639-2b">eng</languageTerm>
</language>
<physicalDescription>
<form authority="marcform">print</form>
<extent>15 p.</extent>
</physicalDescription>
<abstract displayLabel="Summary">This research note, drawing on that consumer survey, explores the following key findings:
 digital payments; channel usage:  digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty</abstract>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20200005599">
<topic>COVID-19</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080552022">
<topic>Pandemias</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080603908">
<topic>Servicios financieros</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080624019">
<topic>Comportamiento del consumidor</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20090040410">
<topic>Recesión económica</topic>
</subject>
<classification authority="">921.94</classification>
<recordInfo>
<recordContentSource authority="marcorg">MAP</recordContentSource>
<recordCreationDate encoding="marc">200416</recordCreationDate>
<recordChangeDate encoding="iso8601">20200507115500.0</recordChangeDate>
<recordIdentifier source="MAP">MAP20200015703</recordIdentifier>
<languageOfCataloging>
<languageTerm type="code" authority="iso639-2b">spa</languageTerm>
</languageOfCataloging>
</recordInfo>
</mods>
</modsCollection>