Centro de Documentacion de Fundación MAPFRE - COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

Publication: Paris [etc.] : Capgemini Research Institute, 2020Physical description: 15 p.Notes: Sumario: This research note, drawing on that consumer survey, explores the following key findings: digital payments; channel usage: digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyaltyMateria / lugar / evento: COVID-19 Pandemias Servicios financieros Comportamiento del consumidor Recesión económica Otros autores: Capgemini Research Institute
Other categories: 921.94