Future of retail : transitioning from retail' to consumer commerce'

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<title>Future of retail</title>
<subTitle>: transitioning from retail' to consumer commerce'</subTitle>
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<dateIssued>2021</dateIssued>
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<abstract displayLabel="Summary">This is time of deep reflection for the retail sector. After the widespread disruption the sector experienced in 2020 and the positive news of a range of vaccines now emerging, retailers must start to look towards the new realty' that will follow. The only certainty is that many aspects of retailing will not return to the way they were before the words COVID-19' sent shudders around the global economy. It is important to highlight that many of the changes we have experienced recently  to buying behaviors, to workforce models, to channel mixes and to business models  are trends we have been speaking about for the last decade. In many cases, COVID-19 has accelerated their progress by 510 years. The need to act and to do so at pace has become even more important. As is so often the case, new challenges bring new opportunities to create and dominate markets with new business models. </abstract>
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