Centro de Documentación de Fundación MAPFRE - Customer service with AI and automation

Notes: Sumario: All client-facing industries must maintain rigorous standards of customer service, and insurance is no different. Today, insurance companies have adopted a range of channels for dealing with claims processing, after sales service and policy enquiries. These include traditional call centres, sales agents and, more recently, apps for mobile devices.Related records: En: Asia insurance review. - Singapore : Ins Communications Pte Ltd., 2009- = ISSN 0218-2696. - 01/02/2021 Número 2 - febrero 2021 , p. 48-49Materia / lugar / evento: Servicio al cliente Inteligencia artificial Automatización Empresas de seguros Other categories: 216

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