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A Robot that can change your mind : how persuasive chatbots might be used in insurance
Recurso electrónico / Electronic resource
MAP20210019906
Karanai Margan, Srivathsan ‌
A Robot that can change your mind : how persuasive chatbots might be used in insurance / Srivathsan Karanai Margan
Sumario: This article explores how chatbots could be designed to persuasively converse with a user to achieve a behavioral change, how persuasive chatbots could support insurance operations, and future possibilities as both conversational and supporting technologies continue to evolve
En: Contingencies : American Academy of Actuaries. - Washington : American Academy of Actuaries, 2019-2024. - 13/09/2021 Año 2021 Número 5 - 2021 septiembre , p. 28-35
1. Robots ‌. 2. Chatbot ‌. 3. Mercado de seguros ‌. 4. Comportamiento del consumidor ‌. I. Title.