A Costumer-first future for motor insurance : putting fairness and dialogue before price to meet the changing needs of drivers and increase customer retention.

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      <subfield code="a">A costumer-first future for insurance The changes have shone a spotlight on how motor insurance companies serve and treat their customers, and caused drivers to evaluate both the customer experience and the value they receive from insurers. For millions of people, the fact that they have had to continue to paying the same level of premiums on their motor insurance despite a huge reduction in their driving and mileage feels highly unfair. At a time when many industries have gone the extra mile to provide consumers with far greater transparency and flexibility to help them navigate through this challenging period, the motor insurance industry has struggled to move quickly in response to changing circumstances.</subfield>
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