Search

On the (future) role of on-demand insurance : market landscape, business model and customer perception

On the (future) role of on-demand insurance : market landscape, business model and customer perception
Recurso electrónico / Electronic resource
MARC record
Tag12Value
LDR  00000cab a2200000 4500
001  MAP20220020732
003  MAP
005  20220911185438.0
008  220713e20220606esp|||p |0|||b|spa d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎219
1001 ‎$0‎MAPA20220007030‎$a‎Röschmann, Angela Zeier
24510‎$a‎On the (future) role of on-demand insurance‎$b‎: market landscape, business model and customer perception‎$c‎Angela Zeier Röschmann, Matthias Erny, Joël Wagner
520  ‎$a‎Over the last decade, digitisation and individualisation have fostered the development of on-demand services in many industries. In the insurance sector, technological progress brings new possibilities on how risks can be insured. This paper studies on-demand insurance and thereby takes three perspectives. First, we define on-demand insurance and study the current market landscape of offerings, leading to a characterisation of the phenomenon. Second, we analyse the on-demand insurance business model, discuss how value is created, and develop a taxonomy of the dimensions among business model components. Third, we describe the awareness and interest of potential customers in Switzerland using novel data recorded from a recent consumer survey. Using the results from the market study, business model analysis, and customer survey, we discuss the (future) role of on-demand insurance, shedding light on the ongoing business model transformation in the insurance industry. We conclude that insurtech companies address emerging customer needs and that traditional incumbent insurers must innovate to keep their prominent role at the customer interface. While novelty and complementarity of on-demand insurance solutions bring value today, we expect that efficiency and customer retention will add more value in the future, especially once technology has matured and business model components are well-aligned.
540  ‎$a‎La copia digital se distribuye bajo licencia "Attribution 4.0 International (CC BY 4.0)"‎$f‎‎$u‎https://creativecommons.org/licenses/by/4.0‎$9‎43
650 4‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 4‎$0‎MAPA20080568641‎$a‎Digitalización
7001 ‎$0‎MAPA20220007047‎$a‎Erny, Matthias
7001 ‎$0‎MAPA20120025585‎$a‎Wagner, Joël
7730 ‎$w‎MAP20077100215‎$g‎06/06/2022 Volumen 47 Número 3 - junio 2022 , p. 603-642‎$x‎1018-5895‎$t‎Geneva papers on risk and insurance : issues and practice‎$d‎Geneva : The Geneva Association, 1976-
856  ‎$q‎application/pdf‎$w‎1116158‎$y‎Recurso electrónico / Electronic resource