The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations

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<title>2022 state of digital customer experience report</title>
<subTitle>: an industry analysis of consumers' and brands' digital-first engagement expectations</subTitle>
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<publisher>VERINT</publisher>
<dateIssued>2022</dateIssued>
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<abstract displayLabel="Summary">This report analyzes the changing customer preferences and behaviors that impact digital-first engagement strategies for enterprise brands. The report provides a comprehensive overview of how consumers communicateor at least prefer to communicatewith brands. It also analyzes the top priorities for large enterprises regarding digital-first engagement initiatives and strategy</abstract>
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<topic>Experiencia del cliente</topic>
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<topic>Comportamiento del consumidor</topic>
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<topic>Interacción</topic>
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<topic>Análisis estratégico</topic>
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<topic>Técnicas de comunicación</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20210002564">
<topic>Omnicanalidad</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20130016948">
<topic>Retención de clientes</topic>
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