Centro de Documentacion de Fundación MAPFRE - The Evolution of customer care : AI andthe Gen Z effect

Publication: New York : McKinsey & Company, 2024Physical description: 12 p.Notes: Sumario: Gen Z's influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer careMateria / lugar / evento: Inteligencia artificial Generación Z Atención al cliente Comportamiento del consumidor Empleo Estrategia empresarial Empresas Otros autores: McKinsey & Company
Other categories: 922.134

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