Banking on AI : revolutionizing customer experience

<?xml version="1.0" encoding="UTF-8"?><modsCollection xmlns="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-8.xsd">
<mods version="3.8">
<titleInfo>
<title>Banking on AI</title>
<subTitle>: revolutionizing customer experience</subTitle>
</titleInfo>
<name type="corporate" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080442569">
<namePart>McKinsey & Company</namePart>
<nameIdentifier>MAPA20080442569</nameIdentifier>
</name>
<typeOfResource>text</typeOfResource>
<originInfo>
<place>
<placeTerm type="code" authority="marccountry">usa</placeTerm>
</place>
<issuance>monographic</issuance>
<place>
<placeTerm type="text">New York</placeTerm>
</place>
<publisher>Mckinsey & Company</publisher>
<dateIssued>2025</dateIssued>
</originInfo>
<language>
<languageTerm type="code" authority="iso639-2b">eng</languageTerm>
</language>
<physicalDescription>
<form authority="marcform">print</form>
<extent>3 p.</extent>
</physicalDescription>
<abstract displayLabel="Summary">McKinsey hosted its first Asia AI & Data Summit in Bangkok early in 2025 against the backdrop of countries in the region embracing the AI and tech revolution. The event brought together over 100 leaders from a wide range of fields, including banking and financial services, to gain a better understanding of the growing AI markets in the Asia-Pacific region. The important role that data and tech play was a focus area in which delegates 
got a glimpse of the next potential AI frontiers</abstract>
<tableOfContents displayLabel="Contents">What about the AI and technology revolution has been most transformative for financial services? -- What makes an AI bank of the future? -- What help from AI would you appreciate most from your financial services provider?</tableOfContents>
<note type="statement of responsibility">McKinsey & Company</note>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080538217">
<topic>Banca</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080611200">
<topic>Inteligencia artificial</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080579159">
<topic>Banca electrónica</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080593483">
<topic>Servicio al cliente</topic>
</subject>
<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20150006509">
<topic>Experiencia del cliente</topic>
</subject>
<classification authority="">921.91</classification>
<location>
<url displayLabel="electronic resource" usage="primary display">https://www.mckinsey.com/featured-insights/future-of-asia/videos/banking-on-ai-revolutionizing-customer-experience</url>
</location>
<recordInfo>
<recordContentSource authority="marcorg">MAP</recordContentSource>
<recordCreationDate encoding="marc">250912</recordCreationDate>
<recordChangeDate encoding="iso8601">20250915194125.0</recordChangeDate>
<recordIdentifier source="MAP">MAP20250012905</recordIdentifier>
<languageOfCataloging>
<languageTerm type="code" authority="iso639-2b">spa</languageTerm>
</languageOfCataloging>
</recordInfo>
</mods>
</modsCollection>