Quality and Delta Dental Plan of Massachussetts
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| Tag | 1 | 2 | Value |
|---|---|---|---|
| LDR | 00000nab a2200000 i 4500 | ||
| 001 | MAP20071012024 | ||
| 003 | MAP | ||
| 005 | 20080418113142.0 | ||
| 007 | hzruuu---uuuu | ||
| 008 | 921204e19920923usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
| 084 | $a938 | ||
| 100 | 1 | $0MAPA20080112950$aRaffio, Thomas | |
| 245 | 1 | 0 | $aQuality and Delta Dental Plan of Massachussetts$cThomas Raffio |
| 520 | $aThis article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done. | ||
| 650 | 1 | 1 | $0MAPA20080564933$aCalidad total |
| 650 | 1 | 1 | $0MAPA20080601782$aGestión de la calidad |
| 650 | 1 | 1 | $0MAPA20080552268$aProgramas |
| 650 | 1 | 1 | $0MAPA20080621896$aPlanificación de la calidad |
| 650 | 1 | 1 | $0MAPA20080563608$aOrganización |
| 740 | 0 | $aSloan management review | |
| 773 | 0 | $wMAP20077000185$tSloan management review$dBoulder$gFall 1992 ; p. 101-110 |