Centro de Documentacion de Fundación MAPFRE - Quality and Delta Dental Plan of Massachussetts

MAP20071012024

Quality and Delta Dental Plan of Massachussetts / Thomas Raffio

Sumario: This article on Delta Dental Plan of Massachusett's total quality management program is the winner of the Coopers & Lybrand/Sloan Management Review quality award. Delta Dental Plan's enviable TQM program emphasizes now-standard elements such as teamwork and employee involvement and more cutting-edge elements such as service guarantees. Here's how it's done

En: Sloan management review. - Boulder. - Fall 1992 ; p. 101-110

1. Calidad total . 2. Gestión de la calidad . 3. Programas . 4. Planificación de la calidad . 5. Organización . I. Title. II. Título: Sloan management review.