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Section: ArticlesTitle: SHAPA : an interactive software environment for protocol analysis / Penelope M. Sanderson, Jeffrey M. James and Karen S. SeidlerAuthor: Sanderson, Penelope M.Notes: Sumario: This paper briefly reviews work on verbal report and describes SHAPA, an interactive program for performing both verbal and non-verbal protocol analysis. To a certain analysis, SHAPA is to protocol data what a spreadsheet program is to numerical data or what a word processor is to text: it is intelligent about the sorts of things a researcher might want to do with verbal or non-verbal protocols, while being blind to particular domains, contexts, or theoriesRelated records: En: Ergonomics. - London and Washington. - Vol. 32, nº 11, November 1989 ; p. 1271-1302Materia / lugar / evento: ErgonomíaProgramas informáticosProtocoloComportamiento humanoSoftwareIntercambio electrónico de datosAnálisis de datosTecnología de la informaciónPrograma SHAPAOtros autores: James, Jeffrey M. Seidler, Karen S. Secondary titles: Título: Ergonomics Other categories: 875Rights: In Copyright (InC)