MAP20071502661 Anderson, Philip The New e-commerce intermediaries / Philip Anderson and Erin Anderson The internet was supposed to bring manufacturers into direct contact with end customers in a ruthlessly efficient world that left no room for middlemen. But the opposite is occurring. The downstream supply chain is becoming more complex and fragmented, creating opportunity for a new breed of uniquely positioned problem solvers En: Sloan Management Review. - Boston. - nº 4,Vol. 43, Summer 2002 ; p. 53-62 1. Comercio electrónico . 2. Intermediarios . 3. Nueva economía . 4. Servicio al cliente . 5. Internet . I. Anderson, Erin . II. Title.