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Personal bias in automobile claims settlement

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      <subfield code="a">Doerpinghaus, Helen</subfield>
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      <subfield code="a">Personal bias in automobile claims settlement</subfield>
      <subfield code="c">Helen Doerpinghaus, Joan Schmit and Jason Jia-Hsing Yeh</subfield>
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      <subfield code="a">Despite the importance of claims handling practices to consumers and insurers, relatively little research has been done in this area. The purpose here is to consider one aspect of automobile bodily injury liability claims  management : the assignment of fault across parties as judged by the insured defendant's claims adjuster.</subfield>
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      <subfield code="a">The Journal of risk and insurance</subfield>
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      <subfield code="t">The Journal of risk and insurance</subfield>
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      <subfield code="g">Volume 70, number 2, June 2003 ;  p. 185-205</subfield>
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