The Lean service machine

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<abstract>The power of lean operations has transformed manufacturing. Jefferson Pilot Financial proves that service companies can use the same principles to push their performance to new heights. Customers pulled what they wanted from the shelves, which were then replenished for subsequent customers. In many respects, therefore, companies like JPF are only bringing the principles of lean production back home</abstract>
<note type="statement of responsibility">by Cynthia Karen Swank</note>
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<text>October 2003 ; p. 123-129</text>
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