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MAP20071504485Performance managementThe benchmark formal performance-management system used by employers today covers the whole workforce, including manual workers; features an element of self-assesment alongside downward appraisal by the line manager; provides full disclosure of the performance report to the individual concerned; and has involved personnel specialists in designing, implementing and subsequently improving itEn: Competency & emotional intelligence: the journal of reformance through people. - London: Eclipse Group. - Vol. 11, nº 1, Winter 2002-2003 ; p. 4-81. Management. 2. Recursos humanos. 3. Management estratégico. 4. Estrategia empresarial. 5. Benchmarking. 6. Técnicas de gestión. I. Title.