Getting offshoring right

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<namePart>Aron, Ravi</namePart>
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<namePart>Singh, Jitendra V.</namePart>
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<abstract>Many CEOs are discovering that it's not easy to make money by offshoring business processes. Company benefits only when they pick the right processes, calculate both the operational and structural risks, and match organizational forms to needs</abstract>
<note type="statement of responsibility">by Ravi Aron and Jitendra V. Singh</note>
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