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Customer service champs : special report

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<title>Customer service champs</title>
<subTitle>: special report</subTitle>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080171230">
<namePart>McGregor, Byjena</namePart>
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<placeTerm type="code" authority="marccountry">usa</placeTerm>
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<abstract>Bussinesweek have done the first-ever ranking of client-pleasing brands, where the insurance provider USAA, sets the first place. This report includes some  information about firm management and customer policies on USA front line corporations: Cadillac, Jetblue Airways, UPS...</abstract>
<note type="statement of responsibility">Byjena McGregor</note>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080546991">
<topic>Empresas</topic>
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<topic>Satisfacción del cliente</topic>
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<topic>Gestión de la marca</topic>
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<topic>Competencia</topic>
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<topic>Estados Unidos</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080545185">
<topic>Ranking</topic>
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<classification authority="">922.1</classification>
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<title>BusinessWeek</title>
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<publisher>New York : McGraw-Hill</publisher>
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<identifier type="local">MAP20077000956</identifier>
<part>
<text>March 5, 2007; p. 52-64</text>
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