MAP20070010034Easton, C.Personal insurances : claims, marketing and management / C. Easton and J. Fyfe. — London : Chartered Insurance Institute, cop. 19911 v. (pag. var.) ; 30 cm
. — (Study course ; 605)Sumario: The contracts of insurance -- The claims procedure -- Proximate cause -- Personal policy wordings -- Indemnity -- Contribution and apportionment -- Marketing of personal insurances and the marketing environment -- Market segmentation and market research for personal insurances --Personal insurance products, pricing and promotion -- Distribution of personal insurances and forecasting of future market needs -- Reserving in personal insurances -- Reinsurance for personal insurances