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How four firms measure customer experience across the enterprise
  • Burns, Megan
  • Cambridge : Forrester Research, 2010
  • Books
  • How four firms measure customer experience across the enterprise
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Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies
  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies
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Consumer' likelihood to recommend 133 firms : how likely are US consumers to recommend firms...
  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Consumer' likelihood to recommend 133 firms : how likely are US consumers to recommend firms across 14 Industries?
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Customer experience index, 2010 : insurance providers : USAA tops the list, but Liberty Mutual...
  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Customer experience index, 2010 : insurance providers : USAA tops the list, but Liberty Mutual Insurance gains significant ground
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Customer experience index, 2010 : consumers rate the customer experience across 133 large US firms
  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Customer experience index, 2010 : consumers rate the customer experience across 133 large US firms