Todas las obras relacionadas: For Customer experience professionals

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How four firms measure customer experience across the enterprise

  • Burns, Megan
  • Cambridge : Forrester Research, 2010
  • Books
  • How four firms measure customer experience across the enterprise
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The Future of online customer experience : it looks customized, aggregated, relevant and social

  • Cambridge : Forrester Research, 2010
  • Books
  • The Future of online customer experience : it looks customized, aggregated, relevant and social
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Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Rating customer service experiences, 2010 : consumers evaluate customer service at 92 companies
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Consumer' likelihood to recommend 133 firms : how likely are US consumers to recommend firms...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Consumer' likelihood to recommend 133 firms : how likely are US consumers to recommend firms across 14 Industries?
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Customer experience index, 2010 : insurance providers : USAA tops the list, but Liberty Mutual...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Customer experience index, 2010 : insurance providers : USAA tops the list, but Liberty Mutual Insurance gains significant ground
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Customer experience index, 2010 : consumers rate the customer experience across 133 large US firms

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2010
  • Books
  • Customer experience index, 2010 : consumers rate the customer experience across 133 large US firms
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Best and worst of cross-channel design, 2009

  • Cambridge : Forrester Research, 2009
  • Books
  • Best and worst of cross-channel design, 2009
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Customer experience and loyalty : a closer look

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2009
  • Books
  • Customer experience and loyalty : a closer look
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Best and worst of B2C site design, 2009 : Forrester applies its web site review methodology to 16...

  • Cambridge : Forrester Research, 2009
  • Books
  • Best and worst of B2C site design, 2009 : Forrester applies its web site review methodology to 16 major firms
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The Experiences that satisfy consumers, 2009 : US consumers rate firms'web, phone, and in-person...

  • Cambridge : Forrester Research, 2009
  • Books
  • The Experiences that satisfy consumers, 2009 : US consumers rate firms'web, phone, and in-person interactions
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The State of customer experience, 2009 : customer experience management enters into adolescence

  • Cambridge : Forrester Research, 2009
  • Books
  • The State of customer experience, 2009 : customer experience management enters into adolescence
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Consumers expect poor service experiences : customer service expectations across 10 industries...

  • Cambridge : Forrester Research, 2009
  • Books
  • Consumers expect poor service experiences : customer service expectations across 10 industries and five generations
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Customer experience boost revenue : modest improvements can bring in $177 million to $311 million...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2009
  • Books
  • Customer experience boost revenue : modest improvements can bring in $177 million to $311 million per year
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Engage Gen Y online with social interactivity

  • Temkin, Bruce D.
  • Cambridge : Forrester Reseach, 2009
  • Books
  • Engage Gen Y online with social interactivity
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How medicare seniors use online health tools

  • Cambridge : Forrester Research, 2009
  • Books
  • How medicare seniors use online health tools
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Customer service trumps price : US consumers pick good customer service over low prices in 12...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2009
  • Books
  • Customer service trumps price : US consumers pick good customer service over low prices in 12 industries
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How loyal are consumers? not very : repurchasing, switching, and making recommendations across 12...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2009
  • Books
  • How loyal are consumers? not very : repurchasing, switching, and making recommendations across 12 industries
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Best and worst of phone self-service design, 2009

  • Cambridge : Forrester Research, 2009
  • Books
  • Best and worst of phone self-service design, 2009
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Best and worst of email interaction design, 2009 : Forrester applies its email interaction review...

  • Cambridge : Forrester Research, 2009
  • Books
  • Best and worst of email interaction design, 2009 : Forrester applies its email interaction review methodology to 16 major firms
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How customer experience drives word of mouth : consumers talk to more people about their bad...

  • Temkin, Bruce D.
  • Cambridge : Forrester Research, 2009
  • Books
  • How customer experience drives word of mouth : consumers talk to more people about their bad experiences