Todas las obras relacionadas: Satisfacci��n del cliente

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The relationship between net promoter score and insurers' profitability : an empirical analysis...

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Réparation auto et MRH : maîtriser les coûts et la satisfaction

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Best's Review. January 2021

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Customer retention

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Los 10 puntos de mejora que reclama la sociedad al seguro

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Bancassurance : les enjeux de la gestion de sinistres

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Selling peace of mind to today's travellers

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Un Comportamiento ejemplar

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COVID-19 and the connected telco consumer : how telecom operators can reconnect with customers...

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Insurance Post. July 2020

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Consumer decision making in healthcare : the role of information transparency

  • Cordina, Jenny
  • New York : McKinsey & Company, 2020
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Insurance companies need to close the customer experience gap

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Stratégie fidéliser ses clients

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Interview with Andreas Berger : a head in Switzerland and a heart in Portugal

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Barómetro sanidad privada 2020

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La Nueva disrupción en el sector financiero : integración, innovación y seguridad de la...

  • Madrid : SAP : Opentext : Intel, 2020
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Smart money : how to drive AI at scale to transform the financial services customer experience

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Digitalización y experiencia del cliente

  • Madrid : Minsait : Asociación DEC, 2019
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El Asesoramiento personal es fundamental para la satisfacción del cliente : [entrevista a]...

  • Peña, Carmen
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