Navigating the readiness paradox : the Kyndryl readiness report 2024 : industry focus : Insurance

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      <subfield code="a">The insurance industry faces significant challenges as economic pressures like inflation and supply chain disruptions have increased the costs of auto, property and other claims. The higher premiums have left many consumers and businesses wondering if they can still afford insurance. Particularly in disaster-prone areas, the frequency and severity of climate-change-driven events have led to substantial insured losses and higher premiums and reinsurance costs. Will the insurance industry be able to navigate these challenges in the face of macroeconomic headwinds? While 64% of insurance leaders are concerned about environmental and climate disruptions, only 26% feel prepared. They see upgrading enterprise IT as an important way to mitigate risk, but 68% struggle to keep up with technological advancements. Integrating AI and digital platforms is transforming operations, enhancing efficiency and improving the customer experience. However, balancing innovation with risk mitigation remains complex</subfield>
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