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La Experiencia del cliente en seguros

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<title>Experiencia del cliente en seguros</title>
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<publisher>INESE</publisher>
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<dateIssued>2011</dateIssued>
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<abstract displayLabel="Summary">Introducción -- Ficha técnica -- Resultados -- Experiencia en proceso captación -- Experiencia en procesos Siniestros -- Fidelidad -- Satisfacción</abstract>
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<topic>Mercado de seguros</topic>
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<topic>Satisfacción del cliente</topic>
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<topic>Fidelización de clientes</topic>
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<topic>Calidad de servicio</topic>
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<topic>Servicio al cliente</topic>
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<topic>Márketing de la empresa de seguros</topic>
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