Centro de Documentacion de Fundación MAPFRE - Where is customer care in 2024?

Publicación: New York : McKinsey & Company, 2024Descripción física: 8 p.Serie: (Operations Practice)Notas: Sumario: Our survey reveals three major themes that are top of mind for customer care leaders. First, their priorities are shifting, from an overwhelming focus on customer experience to a multidimensional approach that also emphasizes revenue goals and technology transformation. Second, they are working hard to build future-ready AI-enabled ecosystems for their operations. Finally, they are boosting their capabilities by investing in employee upskilling programs and building stronger outsourcing relationshipsMateria / lugar / evento: Atención al cliente Tecnología Inteligencia artificial Generación baby boom Generación Z Otros autores: McKinsey & Company
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