Looking for real quality : one broker gets the message

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<rdf:Description>
<dc:creator>Davenport, Dave</dc:creator>
<dc:creator>Risk and Insurance Management Society</dc:creator>
<dc:date>2000-04-01</dc:date>
<dc:description xml:lang="es">The author has been fortunate to find the Insurance Management Company (IMC), a regional broker based in Erie, Pennsylvania. IMC believes that quality has several levels. First, there are needs that the client expects to be met, no questions asked. Then, ther are needs that the client requests directly. Once these levels have been reached, service beyond expectations is possible</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/53439.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Gerencia de riesgos</dc:subject>
<dc:subject xml:lang="es">Corredores de seguros</dc:subject>
<dc:subject xml:lang="es">Calidad de servicio</dc:subject>
<dc:subject xml:lang="es">Control de calidad</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Looking for real quality : one broker gets the message</dc:title>
<dc:relation xml:lang="es">En: Risk Management. - New York :  RIMS. - April 2000 ; p. 43-46</dc:relation>
</rdf:Description>
</rdf:RDF>