Centro de Documentacion de Fundación MAPFRE - The Mysterious art and science of knowledge-worker performance

MAP20071503007

The Mysterious art and science of knowledge-worker performance / Thomas H. Davenport, Robert J. Thomas, Susan Cantrell

The article identifies the five key issues that the author saw companies struggling with in their handling of knowledge work. Also it describes a framework that the author believe can help organizations think more cleary about how they might go about improving knowledge-worker performance, an objective that should be at the top of most corporate agendas

En: Sloan Management Review. - Boston. - nº 1,Vol. 44, Fall 2002 ; p. 23-30

1. Gestión del conocimiento . 2. Capital intelectual . 3. Dirección de empresas . 4. Dirección de recursos humanos . 5. Innovación empresarial . 6. Estrategia empresarial . 7. Organización interna . I. Thomas, Robert J. . II. Cantrell, Susan . III. Título.