The Principles of six sigma : building a quality claims management program

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<subTitle>: building a quality claims management program</subTitle>
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<abstract>The Six Sigmas has evolved into a management tool for improving business results through the integration of business results through the integration of business operations, statistical measurements and products development, and it is now being applied to business areas as diverse as human resources, purcharsing and customers service</abstract>
<note type="statement of responsibility">by Brad Lipscomb and Austin Lewis</note>
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<text>nº 2, February 2004 ; p. 30-34</text>
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