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The Principles of six sigma : building a quality claims management program

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      <subfield code="a">The Principles of six sigma</subfield>
      <subfield code="b">: building a quality claims management program</subfield>
      <subfield code="c">by Brad Lipscomb and Austin Lewis</subfield>
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      <subfield code="a">The Six Sigmas has evolved into a management tool for improving business results through the integration of business results through the integration of business operations, statistical measurements and products development, and it is now being applied to business areas as diverse as human resources, purcharsing and customers service</subfield>
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      <subfield code="d">New York</subfield>
      <subfield code="g">nº 2, February 2004 ; p. 30-34</subfield>
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