Centro de Documentacion de Fundación MAPFRE - Using IT to boost call-center performance

Notas: Call centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologiesRegistros relacionados: En: The McKinsey Quarterly : web exclusive. - New York : Mckinsey & Company. - Marcj 2006 ; [5] pMateria / lugar / evento: Call centers Nuevas tecnologías Servicio al cliente Automatización Marketing de servicios Otros autores: Ramchandran, Adesh
McKinsey & Company
Otras clasificaciones: 922.112.1