Centro de Documentacion de Fundación MAPFRE - Online experience : a global comparison : the state of the web in the US, Japan, and Europe

Publicación: Cambridge : Forrester Research, 2008Serie: (For Customer experience professionals)Notas: Sumario: Forresters 2007 reviews of Web sites in Japan, Europe, and the US show a vast majority of sites in all regions to be deeply flawed. On average, US sites offer better customer experience than their European and Japanese counterparts, but their good performance in some areas is restricted by widespread problems with basic issues such as the need to make content legible. On average, Japanese sites were reliable but hard to navigate, while European sites showed the most room for improvement. To raise standards in all regions, firms should incorporate Forresters 25 Web Site Review criteria into the specifications for their design teams. Firms should rely on personas to guide them to the site improvements that will matter most to their customers and avoid merely duplicating the mediocre experiences offered by competitorsMateria / lugar / evento: Páginas web Empresas Estudios comparativos Servicio al cliente Información al cliente Accesibilidad Legibilidad Diseño de sistemas Estados Unidos Japón Europa Otros autores: Rogowski, Ron
Geller, Steven
Forrester
Serie secundaria: For Customer experience professionals Otras clasificaciones: 922.13