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IT Services : banking and insurance service provider selection and satisfaction data
Recurso electrónico / electronic resource
MAP20090096240
Carney, Ellen ‌
IT Services : banking and insurance service provider selection and satisfaction data / Ellen Carney. — Cambridge : Forrester Research, 2009
From : Enterprise IT Services Survey, North America and Europe, Q2 2009
Sumario: Banks have been more aggressive in making changes to address the economy when compared with insurers and all industries -- More than two-thirds of banks will demand more in-depth ROI analysis in order for IT projects to move forward -- Banks turn to apps management and outsourcing and invest less on projects and systems integration than do insurers and other industries -- IT service spend decreases across all industries with brightest spots in systems integration and apps management and outsourcing -- Banks continue IT services spending with third-party contractors taking the biggest spending hit -- Insurers vote biggest spend increase on offshore services but will pull back even more than banks when it comes to third-party contractors -- Hourly/unit service rates remain mostly stable across all industries with biggest cuts in consultants and third-party contractor rates -- Banks are putting more pressure on contractors and consultants for rate cuts -- More insurers expect rates to remain constant but look for bigger rate reductions for apps and infrastructure management and outsourcing than banks do
1. Entidades financieras ‌. 2. Empresas de seguros ‌. 3. Banca ‌. 4. Servicios tecnológicos ‌. 5. Satisfacción del cliente ‌. 6. Encuestas ‌. I. Forrester ‌. II. Título.