Are you listening to your call center? : operations practice
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cab a22000004b 4500 | ||
| 001 | MAP20100028568 | ||
| 003 | MAP | ||
| 005 | 20220912094407.0 | ||
| 008 | 090403e20100401usa|||p |0|||b|eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.111 | ||
| 100 | 1 | $0MAPA20100028339$aBianchi, Raffaella | |
| 245 | 1 | 0 | $aAre you listening to your call center?$b : operations practice$cRaffaella Bianchi and Mauricio Janauskas |
| 520 | $aSupposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvements | ||
| 650 | 1 | $0MAPA20080625313$aCentros de atención telefónica | |
| 650 | 1 | $0MAPA20080557850$aDiagnóstico | |
| 650 | 1 | $0MAPA20080546991$aEmpresas | |
| 650 | 1 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 1 | $0MAPA20080615307$aSatisfacción del cliente | |
| 650 | 1 | $0MAPA20080594688$aAnálisis estratégico | |
| 650 | 1 | $0MAPA20080572778$aMejora continua | |
| 651 | 1 | $0MAPA20080638337$aEstados Unidos | |
| 700 | 1 | $0MAPA20100028346$aJanauskas, Mauricio | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company | |
| 773 | 0 | $tThe McKinsey Quartely$gApril 2010 ; 3 p. |