Centro de Documentación de Fundación MAPFRE

MAP20150008879

World insurance report 2015 / Capgemini, EFMA. — [S.l.] : Capgemini : EFMA, 2015

Sumario: Introducing the eighth Annual World Insurance Report -- Non-life insurers in most markets demonstrate improved underwriting performance -- Alarming drop in customer experience underscores rising customer expectations -- Disruptive change requires insurers of the future to sharpen strategic, analytic skills -- Appendix: efficiency ratios - country analysis

1. Mercado de seguros . 2. Empresas de seguros . 3. Seguros no vida . 4. Perspectivas del seguro . 5. Comportamiento del consumidor . 6. Análisis estratégico . 7. Eficiencia operacional . I. Capgemini . II. European Financial Management and Marketing Association . III. Título: Informe Mundial de Seguros 2015.