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True customer centricity, transformation must happen across the entire business : technology, data and analytics will be critical to 'making it real'

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      <subfield code="a">The impact of new uses of data and analytics on insurers is a recurring theme. Momentum behind these changes is building, largely the result of insurers' drive for increased sophistication, radically improving efficiency (cost, capital, claims) and a strong customer focus. Many are building their strategies on these three pillars; and data, analytics and technology are key enablers. </subfield>
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