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The Impact of digitalization on the insurance value chain and the insurability of risks

Recurso electrónico / electronic resource
Registro MARC
Tag12Valor
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008  180808e20180701che|||p |0|||b|eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎216
100  ‎$0‎MAPA20080644529‎$a‎Eling, Martin
24514‎$a‎The Impact of digitalization on the insurance value chain and the insurability of risks‎$c‎Martin Eling, Martin Lehmann
520  ‎$a‎Based on a dataset of 84 papers and industry studies, we analyse the impact of digital transformation on the insurance sector using Porter's value chain (The Competitive Advantage: Creating and Sustaining Superior Performance, The Free Press, New York, 1985) and Berliner's insurability criteria (Limits of Insurability of Risks, Prentice-Hall, Englewood Cliffs, NJ, 1982). We also present future research directions from the academic and practitioner points of view. The results illustrate four major tasks the industry is facing: enhancing the customer experience, improving its business processes, offering new products, and preparing for competition with other industries. Moreover, we identify three key areas of change with respect to insurability: the effect of new and more information on information asymmetry and risk pooling, the implications of new technologies on loss frequency and severity, and the increasing dependencies of systems through connectivity
650 4‎$0‎MAPA20080568641‎$a‎Digitalización
650 4‎$0‎MAPA20080567965‎$a‎Asegurabilidad
650 4‎$0‎MAPA20080574857‎$a‎Cadena del valor
650 4‎$0‎MAPA20080554866‎$a‎Innovación
650 4‎$0‎MAPA20140009749‎$a‎Conectividad
650 4‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
650 4‎$0‎MAPA20170006503‎$a‎Transformación digital
650 4‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 4‎$0‎MAPA20150006509‎$a‎Experiencia del cliente
7001 ‎$0‎MAPA20180012303‎$a‎Lehmann, Martin
7730 ‎$w‎MAP20077100215‎$t‎Geneva papers on risk and insurance : issues and practice‎$d‎Geneva : The Geneva Association, 1976-‎$x‎1018-5895‎$g‎02/07/2018 Volumen 43 Número 3 - julio 2018 , p. 359-396