COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

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<dc:creator>Capgemini Research Institute</dc:creator>
<dc:date>2020-04-01</dc:date>
<dc:description xml:lang="es">Sumario: This research note, drawing on that consumer survey, explores the following key findings:
 digital payments; channel usage:  digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/171629.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Capgemini Research Institute</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">COVID-19</dc:subject>
<dc:subject xml:lang="es">Pandemias</dc:subject>
<dc:subject xml:lang="es">Servicios financieros</dc:subject>
<dc:subject xml:lang="es">Comportamiento del consumidor</dc:subject>
<dc:subject xml:lang="es">Recesión económica</dc:subject>
<dc:type xml:lang="es">Livros</dc:type>
<dc:title xml:lang="es">COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond</dc:title>
<dc:format xml:lang="es">15 p.</dc:format>
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