Lean management or agile? The right answer may be both

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      <subfield code="a">Has there even been a time when customers were more demanding of the companies serving them? Industry 4.0 technologiesmany barely imaginable only a decade agohave already enabled genuine breakthroughs in cost, convenience, and customization, creating extraordinary value for buyers while raising the performance bar for producers ever higher. And then there's the volatility that never entirely disappears, flaring up in crises that can upend everything from supplier relationships to entire business modelsall prevalent in today's current landscape as COVID-19 creates widespread disruption. It complicates leaders' efforts to make lasting changes in their organizationsefforts that historically have required years of sustained effort to take root.</subfield>
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