Centro de Documentación de Fundación MAPFRE - 2020 US contact center policy survey : general report

MAP20200036975

2020 US contact center policy survey : general report. — Warsaw : Mercer, 2020

37 p.

Sumario: Mercer is pleased to present results from the 2020 Mercer US Contact Center Policy Survey. A total of 49 organizations submitted data through an online questionnaire. To facilitate easier survey completion, Mercer collects policy data for the US Contact Center Policy Survey via an online questionnaire. The survey report covers policies and practices for contact centers, and reports findings related to language premiums, shift differentials, turnover, variable pay plans for sales and non-sales agents, non-cash recognition and more

1. Encuestas . 2. Call centers . 3. Atención al cliente . 4. Organizaciones . 5. Servicio al cliente . 6. Nuevas tecnologías de la información . 7. Estados Unidos . I. Mercer Investment Consulting . II. Título.