Strategic priorities 2020 : insurance transformation gains momentum
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<abstract displayLabel="Summary">Tremendous changes are still on the horizon for insurance. A jumble of patterns are blurring traditional insurance industry assumptions and boundaries. If we relax just a bit and allow the blurriness to exist for a few moments, a certain clarity arises, and the picture becomes clear for insurance where new ways to view insurance customers, technology, processes, products and business models are coming to life. As we enter a new decade, a picture of the future of insurance is gaining clarity. Whether you are defining your path or you are well on your way, speed, agility and innovation are the fuel to power insurers' growth strategies for the future of insurance. Forward-thinking leaders are both optimizing and nurturing their current business and disrupting it by building their future business.</abstract>
<note type="statement of responsibility">Denise Garth, Glenn Westlake</note>
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