Future of insurance : macro trends and financial performance of the insurance sector in Saudi Arabia

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      <subfield code="a">This report presents six macro trends that we have noticed across the industry. In 2021 and beyond, the insurance industry is expected to be driven by customer experience, data and technology. As we emerge from the pandemic, insurance companies have been forced to bring digitization on top of the agenda for decision-makers as they seek new ways to do business and accelerate the pace of adopting new technology trends. Customers increasingly prefer to have contactless interaction with their insurers. hence digitally-advanced insurers will have greater advantage. Moreover, on the regulatory front, companies will be expected to enhance their resilience to business risks and remain compliant with evolving requirements in protecting policyholders and shareholders' interest.</subfield>
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