A Robot that can change your mind : how persuasive chatbots might be used in insurance

<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/MARC21/slim http://www.loc.gov/standards/marcxml/schema/MARC21slim.xsd">
  <record>
    <leader>00000cab a2200000   4500</leader>
    <controlfield tag="001">MAP20210019906</controlfield>
    <controlfield tag="003">MAP</controlfield>
    <controlfield tag="005">20210922180421.0</controlfield>
    <controlfield tag="008">210921e20210913esp|||p      |0|||b|spa d</controlfield>
    <datafield tag="040" ind1=" " ind2=" ">
      <subfield code="a">MAP</subfield>
      <subfield code="b">spa</subfield>
      <subfield code="d">MAP</subfield>
    </datafield>
    <datafield tag="084" ind1=" " ind2=" ">
      <subfield code="a">1</subfield>
    </datafield>
    <datafield tag="100" ind1="1" ind2=" ">
      <subfield code="0">MAPA20190009317</subfield>
      <subfield code="a">Karanai Margan, Srivathsan</subfield>
    </datafield>
    <datafield tag="245" ind1="1" ind2="2">
      <subfield code="a">A Robot that can change your mind</subfield>
      <subfield code="b">: how persuasive chatbots might be used in insurance</subfield>
      <subfield code="c">Srivathsan Karanai Margan</subfield>
    </datafield>
    <datafield tag="520" ind1=" " ind2=" ">
      <subfield code="a">This article explores how chatbots could be designed to persuasively converse with a user to achieve a behavioral change, how persuasive chatbots could support insurance operations, and future possibilities as both conversational and supporting technologies continue to evolve</subfield>
    </datafield>
    <datafield tag="650" ind1=" " ind2="4">
      <subfield code="0">MAPA20080542245</subfield>
      <subfield code="a">Robots</subfield>
    </datafield>
    <datafield tag="650" ind1=" " ind2="4">
      <subfield code="0">MAPA20190013833</subfield>
      <subfield code="a">Chatbot</subfield>
    </datafield>
    <datafield tag="650" ind1=" " ind2="4">
      <subfield code="0">MAPA20080586294</subfield>
      <subfield code="a">Mercado de seguros</subfield>
    </datafield>
    <datafield tag="650" ind1=" " ind2="4">
      <subfield code="0">MAPA20080624019</subfield>
      <subfield code="a">Comportamiento del consumidor</subfield>
    </datafield>
    <datafield tag="773" ind1="0" ind2=" ">
      <subfield code="w">MAP20190020794</subfield>
      <subfield code="t">Contingencies : American Academy of Actuaries</subfield>
      <subfield code="d">Washington : American Academy of Actuaries, 2019-</subfield>
      <subfield code="g">13/09/2021 Año 2021 Número 5 - 2021 septiembre , p. 28-35</subfield>
    </datafield>
  </record>
</collection>